Privacy Policy

In this policy, we explain what data we collect and why, how your data is handled, and your rights with respect to your data. We never sell your data.

This policy applies to ETHRA Ingredients (“Company,” “we,” “our,” or “us”), including our website (ethraingredients.com), customer portal, quote request system, and all related services.

What We Collect and Why

Our guiding principle is to collect only what we need to serve you effectively. Here’s what that means in practice:

Identity and Business Information

When you request a quote, create an account, or place an order, we collect identifying information such as:

• Your name and job title

• Company name and business address

• Email address and phone number

• Federal and state licensing information (DSP permits, wholesaler licenses)

We collect this information to verify your eligibility to purchase our products, process your orders, communicate about your account, and comply with TTB regulatory requirements. We will never sell your personal information to third parties.

Billing and Payment Information

When you place an order, we collect billing information including:

• Billing address

• Payment method details

• Tax exemption certificates (if applicable)

Credit card information is submitted directly to our payment processor and does not touch our servers. We store a record of payment transactions for account history, invoicing, and billing support. We retain billing addresses to process orders, calculate applicable taxes, send invoices, and detect fraudulent transactions.

Order and Quote History

We maintain records of your quote requests, orders, and purchase history. This includes:

• Products ordered and quantities

• Shipping addresses and delivery preferences

• Custom formulation requests and specifications

• Communication related to your orders

We retain this information to fulfill orders, provide customer support, and maintain records as required by TTB regulations.

Website Interactions

We collect information about your browsing activity for analytics and website improvement purposes. This includes:

• Browser and operating system information

• IP address

• Pages visited and time spent on pages

• Referring website

We use this information to improve our website, understand how visitors use our site, and optimize our services.

Cookies

We use cookies to make our website function properly and to understand how visitors use our site. A cookie is a small text file stored by your browser that helps remember preferences and collect analytics data.

We use:

• Essential cookies to enable core website functionality

• Analytics cookies to understand website usage and improve our services

• Preference cookies to remember your settings and choices

You can adjust cookie settings in your browser, though some website features may not function properly if cookies are disabled.

Anti-Bot Protection

We use CAPTCHA and similar technologies to protect our website from automated abuse and spam. These services evaluate information such as IP address and user behavior to distinguish humans from automated programs.

Voluntary Correspondence

When you email us, submit a contact form, or communicate with our team, we keep that correspondence so we have a history to reference for future support. We also store information you voluntarily provide, such as responses to surveys or feedback about our products and services.

When We Access or Disclose Your Information

To Provide Products and Services

We use third-party service providers to help operate our business and serve you. These may include:

• Payment processors for secure transaction handling

• Shipping and logistics providers for order delivery

• Email service providers for communications

• Analytics services for website improvement

• Customer relationship management systems

We require all service providers to protect your information and use it only for the purposes we specify.

To Comply with Regulatory Requirements

As a TTB-licensed distilled spirits plant, we maintain records as required by federal regulations. This includes transaction records, shipping documentation, and customer verification information. We may be required to provide this information to regulatory authorities upon lawful request.

When Required by Law

We will disclose your information when required by law, such as:

• In response to a valid subpoena, court order, or legal process

• To comply with TTB audits or regulatory inquiries

• If required by tax authorities (limited to billing-related information)

Our policy is to notify affected customers before disclosing data unless legally prohibited from doing so.

Aggregated and De-Identified Data

We may aggregate and de-identify information for analytics, reporting, and marketing purposes. This data cannot be used to identify you personally.

Business Transfers

If ETHRA Ingredients is acquired by or merges with another company, we will notify you before any personal information is transferred or becomes subject to a different privacy policy.

Your Rights With Respect to Your Information

We apply the same data rights to all customers, regardless of location. Your rights include:

Right to Know. You have the right to know what personal information we collect, use, and share. This policy outlines our data practices.

Right of Access. You have the right to access the personal information we hold about you and obtain information about how it is processed.

Right to Correction. You have the right to request correction of inaccurate personal information.

Right to Erasure. You have the right to request deletion of your personal information, subject to our legal and regulatory retention requirements.

Right to Restrict Processing. You have the right to request that we limit how we use your personal information.

Right to Object. You have the right to object to certain processing of your personal information.

Right to Portability. You have the right to receive your personal information in a structured, commonly used format.

Right to Non-Discrimination. We will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, please contact us at info@ethraingredients.com. We may need to verify your identity before processing your request.

California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we have sold or disclosed for business purposes. We do not sell personal information.

EU and UK Residents

If you are located in the European Union or United Kingdom, you have rights under the General Data Protection Regulation (GDPR). You may also lodge a complaint with your local data protection authority.

How We Secure Your Data

We take the security of your data seriously:

• All data is encrypted via SSL/TLS when transmitted between our servers and your browser

• We use secure, reputable hosting providers with appropriate physical and technical safeguards

• Access to customer data is limited to employees who need it to perform their job functions

• We regularly review and update our security practices

While we implement reasonable security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to:

• Provide our services to you

• Maintain your account

• Comply with legal and regulatory obligations (including TTB record-keeping requirements)

• Resolve disputes and enforce our agreements

TTB regulations require us to maintain certain business records for specified periods. Order and transaction records are typically retained for a minimum of three years as required by federal regulations.

When you request account deletion, we will delete or anonymize your personal information within 60 days, except for information we are legally required to retain.

Location of Site and Data

ETHRA Ingredients is a United States company based in Wyoming. Our website and data are hosted in the United States. If you are located outside the United States, please be aware that any information you provide will be transferred to and stored in the United States.

By using our website or services, you consent to this transfer. We take steps to ensure your data is treated securely and in accordance with this Privacy Policy.

Changes and Questions

We may update this policy as needed to comply with relevant regulations and reflect changes to our practices. If we make significant changes, we will update the date at the top of this page and notify active customers via email.

If you have questions, comments, or concerns about this privacy policy or your data, please contact us:

ETHRA Ingredients Email: info@ethraingredients.com